Our Mission & Policies
Mission Statement
Our mission is to enrich, enhance and encourage women and their beauty. We strive for excellence by setting goals, educating and communicating with our customers and each other.
At Stella’s Daughter Salon & Wellness Center, our goal is to provide our customers with a relaxing and caring environment that will leave a lasting impression which will inspire customer loyalty. As a professional salon, we can achieve these things by respecting customers time, feelings and concerns.
We will focus on the individuals needs in addition to what’s truly in the best interest of our customers.
We will accomplish success by concentrating on the importance of team work, peer training and continuing education (such as seminars, trade shows and taking advance training courses). By doing all of these things we have successfully completed our mission at Stella’s Daughter Salon & Wellness Center.
Our Vision
To support each guest's pursuit of personal health and beauty - internally, externally and environmentally. We will continue to improve the performance, products, and business efficiency at every level of the organization.
We want to be known for our honesty, reliability, flexibility, and outstanding service to our clients, colleagues, vendors, and our community. We know that by emphasizing the strength of TEAMWORK that growth, longevity, and financial success will naturally follow.
- Core Values:
- Service Excellence
- Trust & Integrity
- Innovative & Professionalism
- Teamwork & Compassion
Salon Policies & FAQs
More Appointment Information:
WAITLIST FAQ'S & STANDING APPOINTMENTS FAQ'S
- Cancellations:
To scheduling an appointment with any stylist/technician at Stella’s Daughter Salon & Wellness Center, a Credit/debit Card will be Required to secure appointment. Your Card WILL NOT be charged unless there is a NO-Show or NO Cancel, 24 to 48 hours before scheduled appointment. (See the sections below). ONLY services above $90.00 Requires a 50% Deposit. The salon requires 24 hours in advance notice, if you need to cancel your appointment. Should a client miss an appointment without a proper cancellation, a 50% Cancellation fee/ No-Show Fee of the scheduled services WILL be charged to the credit/debit card on file. We do NOT schedule clients within the same hour, last minute cancellations and late arrivals impose a great inconvenience and loss to the business. This includes same day online made appointments.
Read more about Cancellation & Late Arrival FAQ's
Late Arrivals:
If you are late for an appointment more than 15 minutes, it may be necessary to reschedule or be worked in as a walk-in. Your technician will do his/her best to accommodate you. In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 15 minutes prior to your salon / spa service to allow time to check-in and to change. We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. It is your responsibility to remember your appointment dates and times to avoid lateness, missed appointments, and cancellation fees.
Late Fee; Failure to cancel within our 24 hour cancellation policy. Late arrivals will be rescheduled after 15 minutes and/or will pay a late fee of $15 & up in addition to your scheduled appointment.
One Time Reschedule Courtesy Fee: When a guest late cancels an appointment but that appointment was rescheduled within 3 Business Days will access a fee of $15 & up.
NOTE: The cancellation & courtesy fee will be collected at the time of cancellation.
Read more about Cancellation & Late Arrival FAQ's
Deposits/ Fees/ Additional Charges:
- For Hair color services over $90.00 (Requires half deposit is based on consultation ~ The salon requires 48-Hour Cancellation Notice. Without proper Notice or a No-Show, there will be a charge of the FULL price of your scheduled service.) *If the client decides NOT to receive the Hair color Service, after the color has been formulated & mixed, a Disposal Fee & Cancellation Fee WILL be Charged to the credit card or gift certificate on file. Any deposits made will be held on the account as a credit with proper cancellation.
- Custom Commercial Hair Installation – Weaves, Wigs, Pieces, etc. (Requires half deposit is based on consultation ~ The salon requires 48-Hour Cancellation Notice. Without proper Notice or a No-Show, there will be a charge of the FULL price of your scheduled service.) *Cancellation/ No-Show Fee WILL be Charged to the credit card or gift certificate on file.
- *ALL New Clients scheduling for the first time are required to pay a half deposit is based on service price ~ The salon requires 24-Hour Cancellation Notice. WITHOUT proper Notice or a No-Show, we WILL retain your deposit and NO account credit.
- **ALL New Clients scheduling for the first time are required to pay a half deposit is based on service price ~ The salon requires 24-Hour Cancellation Notice, WITH proper Notice will receive an account credit.
- Tangled & Matted Hair: To ensure a smooth experience, please arrive to your hair appointment with your hair detangled. Failure to do so will result in an additional charge $40 & up. Unfortunately, this disrupts our entire schedule. If time does not permit for this additional time, your appointment will be treated as a late cancellation, resulting in a 50% cancellation fee.
** If you are unsure please schedule (ADD) a detangling service to your appointment as an add-on to main service. >>> FIND OUT MORE
- Groups or parties must give at least Fourteen (14) day notice to avoid a 50% cancellation fee.
- Outside or Home-made Hair care Products NOT Permitted. Unless Prescribed by a dermatologist. Original Packaging Required.
Children and Un-serviced Guest: We love children. For safety and comfort to all salon guests, kids are NOT allowed in the salon unless they are being serviced. It is our goal to offer a safe, relaxed and professional atmosphere. If you are unable to make childcare arrangements, we will have to reschedule your appointment, all fees will apply. Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 5.
Un-serviced Guest are NOT Permitted at this time! Due to limited seating. YOUR UNDERSTANDING IS GREATLY APPRECIATED.
Walk-In We welcome walk-in customers. Walk-ins may experience a longer waiting period. Therefore, appointments are preferred.
Payments: We reserve the right to change prices and services at anytime without notification. All fees for services rendered are expected upon completion of services. Please Note: Credit/I.O.U for salon services is NOT available.
We accept CASH, VISA, MASTER CARD, DISCOVER but please, NO Personal Checks.
Coupon Policy: Stella’s Daughter Salon & Wellness Center does not honor any other store coupons. Only coupons from Stella’s Daughter Salon & Wellness Center will be honored. The coupon policy is subject to change and should be verified/present at salon when using a coupon.
-Restrictions (1) One coupon per customer per transaction. You may use different coupons during the promotion periods.
-You may not use the same coupon multiple times during the promotion period. Stock is limited. While supplies last, no rain checks.
-May not be combined with any other offer.
- Coupons have no cash value.
Gift Certificates/Cards & Loyalty Points: Stella’s Daughter Salon & Wellness Center Gift Certificates are redeemable only where it was purchased. Gift Certificates & Loyalty Points cannot be redeemed for cash. Gift Certificates are non-refundable. Loyalty Points are redeemable only for salon / spa services. Loyalty Points can NOT be combined with any other discounts, promotions or savings.
VIP Gift Certificates/Cards & Bundle Series: Stella’s Daughter Salon & Wellness Center VIP Gift Certificates & Bundle Series are redeemable only where it was purchased.VIP Gift Certificates & Bundle Series cannot be redeemed for cash. VIP Gift Certificates & Bundle Series are non-refundable. VIP Gift Certificates are redeemable only for salon / spa services. VIP Gift Cards can not be used to purchase any products or online products. VIP Gift Certificates & Bundle Series can NOT be combined with any other discounts, promotions or savings.
Redeeming Gift Certificate Won at Fund-Raiser: If you are the recipient of a Gift Certificate you won or bid for at a charity event or fund-raiser, you must inform the Client Service Representative when you call to schedule your appointment.
Contact Us: If you have any questions or would like to set up an appointment, please call 336-788-5986 or email us: info@sdhairsalon.com to set up your appointment. We look forward to pampering you, today!
After hours or emergency: please call or text 336-747-3636.
Inclement weather: Visit WXII Channel 12 News for delays & closings.
We look forward to pampering you, today!
Guest Testimonials
This is a great salon for all types of hair. Whether you're relaxing, or keeping up with your natural hair styles, they know how to care for it all! & they don't take matters into their own hands. They'll give you the style you ask for!! They, of course, will give you their advice & guide you through your decisions but they don't say they're going to do one thing & do the opposite. Was very pleased with both of my visits & excited for my appt. later today! - Victoria B.
I always receive excellent service at Stella's Daughter. Keiona always does a great job on my ceramic blowouts. Recently, she shampooed, styled, trimmed and twisted my 3 year old daughter's natural hair. I was very pleased with the amount of care and patience exhibited to ensure that my daughter had a pleasant experience as well. Thanks for always providing a wonderful salon experience. - Nicole Gilmore
My wife recently visited this establishment for the first time. I dropped her off for her appointment, and when I returned a little later I was blown away! Her hair was healthy, lovely and vibrant, and her "swagger quotient" was off the charts! I truly loved what they did for her. They were very knowledgeable, professional, and receptive to hearing her thoughts and concerns. They made her feel at ease, and the results were very pleasing to her, as well as me. I don't do very many reviews, but I would be doing this establishment a huge disservice if I didn't give these people their just due. I truly appreciate what they did for my wife, and I enjoy seeing the results everyday. - Carl Booker
Stella’s Daughter is in a league of its on when it comes to hair care knowledge, professionalism & custom service. The owner, Reanee McManus comes with her “A game” when she deals with every client from your initial interview and hair assessment to maintaining electronic data on the services she provides and recommends for your personal hair care needs. If you’re looking for someone who knows how to style your hair as well as how to keep it on your scalp, you need to visit Stella’s Daughter. It’s a salon with a warm and friendly atmosphere that provides first class service with every visit. From my first visit over 3 years ago, it has been the life line my hair needed and the complete satisfaction I was looking for.
— Brenda Phelps
I had my first visit to the salon yesterday. Excellent service and staff. My stylist, Keiona, suggested extra services for my hair, which I definitely needed, and didn't rush, even though she had to spend a lot of extra time on my hair. It was raining when I left, so the receptionist got a plastic cap and put it on for me, so that I wouldn't mess up my style. Very professional all the way around. They keep wait time at a minimum, which is extremely important to me. My hair was flat ironed and stayed straight, even with the weather. I will definitely return. - Sheila Rene Wheeler
OMG. Heaven sent. Ive been a client going on 3 months now and my hair has made a 365 turn around. The ladies are very personable and don't mind sharing their knowledge of hair care with you. I'm very grateful and very blessed. Thank you for your attentiveness that you provide for each customer. God bless. - Benita Woods
Always professional. Always looking to help you hair grow and you to look your best! — Tonya F.
The staff at Stella's Daughter is always welcoming and inviting. They strive for healthy hair and will guide you every step of the way. My experience is amazing and a pleasure every single time.
- Sante Turner
I have been visiting Stella’s Daughter for about 4 months and while it may be the most I’ve ever paid to get my hair done, it has been the absolute best and worth every penny. My hair isn’t just styled, it is cared for and I have been properly educated on what to use and do to help my hair be healthier. The stylists are obviously masters at their craft and the environment is welcoming. I’m taken at my appointment time and the time I’m there is appropriate for the services I am having. Gone are the days of being at a salon for 4-7 hours!
When I went natural I tried to read so much to educate myself about how to care for my hair and I bought so many ‘highly recommended” products that they literally fill a small suitcase. I remember feeling so frustrated when I washed my hair and piles of hair would fall out and roll across the floor like small tumbleweeds. With the various hair treatments from Stella’s, I no longer have this problem and the thinning spots in my hairline are growing back in. I have friends that will compliment my hair and talk about their dissatisfaction with their hair stylists. When we compare pricing they will often say they will stick with their stylist. In the back of my healthy head of hair, I think,”You get what you pay for.” - India R
Love love LOVE the results of my hair after letting Keiona bless me with her skills!!! Wonderful atmosphere, The team is very warm and welcoming as well as knowledgeable and will educate you on each step in their caring of your hair!!!! Will definitely be back and recommend this salon if you can't find a good place to get your hair done or want something new! - Whitney Jenee
I moved here from Chicago about a year ago and had trouble finding a real natural hair care salon like what I was used to before. The atmosphere was clean, warm, welcoming and the ladies were even better. I love the results of my hair and the guidance they gave me on how to care for my treatments. I will be back. Thanks ladies! - Freida Lynn Mitchell
” My hair health is very important to me. I was having the worse luck finding quality hair care, and then I visited Stella’s Daughter Salon. I’m a nurse by profession and have great passion for my job and always strive for excellence when providing patient care. Well, Reanee McManus is the owner and my hair stylist at Stella’s Daughter Salon. She always strive for excellence and perfection with hair care. She is the hair care expert and has great passion for her job. She tries to ensure all her clients have healthy hair. On my first visit, I was due to have a relaxer. However because my hair was in poor condition, Mrs. McManus provided a protein treatment, a deep conditioner, and some hair education. She truly loves her job and cares about her clients. I wouldn’t trust anyone else with my hair care. Reanee McManus is truly AWESOME and the master of great hair outcomes!!!! — Eboni Brooks
My wife has been a loyal customer or Stella's Daughter for years and as far as I'm concerned, there's not a better place in the city for a woman to go and have her hair done. She is treated with the utmost respect, the service she receives is impeccable, and whenever my wife comes back from a trip to that salon, she always looks amazing. There's a great energy about this place, and I certainly would recommend it to any woman looking for a new do. They've only improved since moving to their new location. Thank you, Ladies!!! - Andrew Langford III
Our Partners
