Frequently Asked Questions

We are open Tuesday through Friday from 9am to 6:30pm, Saturday from 8am to 2pm, and closed on Sundays & Mondays.

Children and Un-serviced Guest: We love children. For safety and comfort to all salon guests, kids are NOT allowed in the salon unless they are being serviced.  It is our goal to offer a safe, relaxed and professional atmosphere.  If you are unable to make childcare arrangements, we will have to reschedule your appointment, all fees will apply. Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 5.

Un-serviced Guest are NOT Permitted at this time! Due to limited seating. YOUR UNDERSTANDING IS GREATLY APPRECIATED.  

Cancellations:

To scheduling an appointment with any stylist/technician at Stella’s Daughter Salon & Wellness Center, a Credit/debit Card will be Required to secure appointment. Your Card WILL NOT be charged unless there is a NO-Show or NO Cancel, 24 to 48 hours before scheduled appointment. (See the sections below). ONLY services above $90.00 Requires a 50% Deposit. The salon requires 24 hours in advance notice, if you need to cancel your appointment. Should a client miss an appointment without a proper cancellation, a 50% Cancellation fee/ No-Show Fee of the scheduled services WILL be charged to the credit/debit card on file. We do NOT schedule clients within the same hour, last minute cancellations and late arrivals impose a great inconvenience and loss to the business. This includes same day online made appointments.

        Read more about Cancellation & Late Arrival FAQ's 

Late Arrivals:

 If you are late for an appointment more than 15 minutes, it may be necessary to reschedule or be worked in as a walk-in. Your technician will do his/her best to accommodate you. In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 15 minutes prior to your salon / spa service to allow time to check-in and to change. We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. It is your responsibility to remember your appointment dates and times to avoid lateness, missed appointments, and cancellation fees.

Late Fee; Failure to cancel within our 24 hour cancellation policy. Late arrivals will be rescheduled after 15 minutes and/or will pay a late fee of $15 & up in addition to your scheduled appointment.

One Time Reschedule Courtesy Fee: When a guest late cancels an appointment but that appointment was rescheduled within 3 Business Days will access a fee of $15 & up. 

NOTE: The cancellation & courtesy fee will be collected at the time of cancellation.