Stella's Daughter Salon & Wellness Center Privacy Policy

Person reviewing a privacy policy document with a pen.

Effective May 2, 2024

Stella’s Daughter Salon & Wellness (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

• Personal Information you provide: name, email, phone number, mailing address, payment information when you book or purchase.

• Usage Data: website usage info (pages visited, device type, IP address).

• Cookies & Tracking: we may use cookies, web beacons, or analytics tools to monitor and improve site perform

2. How We Use Your Information

We may use your personal information for:

• Booking and appointment management (confirmations, reminders)

• Processing payments and purchases

• Communicating promotions, offers, or newsletters (only if you consent)

• Improving our website, services, and customer experience

• Preventing fraud or misuse of our services

3. Sharing & Disclosure

We will not sell personal data to third parties. We may share your data in limited cases:

• With service providers who help operate our business (payment processors, booking software)

• If required by law or regulation

• To protect our rights, safety, or property

4. Your Rights & Choices

• You can opt out of marketing emails anytime (via “unsubscribe”)

• Request access or correction of your personal data

• Ask for deletion of your data (except where required for legal or accounting reasons)

• For residents of states with privacy laws (e.g. California), you may have additional rights under those laws

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have such data, please contact us to request removal.

7. Cookies & Tracking Technologies

We use cookies and analytics tools to understand site traffic and improve experience. You may disable cookies via your browser settings, though some features may not function properly if cookies are disabled.

8. Changes to this Policy

We may update this policy occasionally. We will post changes on this page and update the “Effective Date.” Significant changes may trigger notice to you.

9. Contact Us

If you have questions, requests, or concerns about this policy or your data, please contact:

Stella’s Daughter Salon & Wellness

3076 Healy Drive

Winston Salem, NC 27103

support@sdhairsalon.com

(336) 788-5986

BUY NOW PAY LATER WITH CHERRY ~ PAYMENT PLANS

Refund & Buy Now, Pay Later Policy

At Stella’s Daughter Salon & Wellness Center, we are committed to delivering exceptional service, healthy hair results, and a luxury guest experience.

Due to the nature of our services, time, and professional expertise, we have established the following policy regarding refunds and Buy Now, Pay Later (BNPL) payments.

Service Refund Policy

All services are non-refundable.

We take pride in our consultations and customized approach to ensure your satisfaction. If you are not satisfied with your service, please notify us within 48 hours of your appointment so we may offer a professional adjustment where appropriate.

Adjustments:

Must be scheduled within 5 business days of the original service
Are only applicable to the original service performed
Will not be honored if services have been altered by another salon or professional

Retail Product Policy

Retail products may be exchanged within 7 days of purchase if:

The product is unused or gently used
You experienced a reaction or concern

No cash refunds will be issued for retail purchases.

Exchanges or salon credit only.

Buy Now, Pay Later (BNPL) Policy

Stella’s Daughter Salon & Wellness Center offers Buy Now, Pay Later options through third-party financing providers for your convenience.

By selecting a BNPL payment option, you agree to the following:

All BNPL agreements are between you and the financing provider, not the salon
Stella’s Daughter Salon & Wellness Center receives full payment at the time of your service
All services remain non-refundable, regardless of your payment method
You are responsible for completing all scheduled payments with your BNPL provider

In the event of a concern:

We will gladly review and offer a service adjustment if eligible under our service policy
We do not issue refunds to BNPL providers once services have been rendered.

Deposits & Prepaid Services

All deposits are non-refundable
Deposits may be transferred one time if rescheduled within our policy guidelines
Prepaid services, packages, or promotions are non-refundable and non-transferable

Chargebacks & Payment Disputes

By booking with Stella’s Daughter Salon & Wellness Center, you agree not to initiate a chargeback for services rendered.

Any disputes must be addressed directly with our salon management team.

Unauthorized chargebacks may result in:

Permanent refusal of future services
Additional fees for recovery and administrative costs

Our Commitment to You

We value your experience and are committed to ensuring you leave feeling confident, cared for, and educated about your hair journey.

If you have any concerns, we encourage open communication so we can properly address your needs in alignment with our policies.

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Stella’s Daughter Salon & Wellness Center

Have a phenomenal hair day!